Coming Attractions for May 2017 - WERCSmart Support Tool  Changing!

2017年5月焦点-WERCSmart支持工具更改！

Posted by Robin - WERCSmart on 18 April  2017 10:28 AM

作者Robin-WERCSmart 2017年4月18日上午10:28

We're excited to introduce to you our new  Customer Support platform coming in early to mid-May. We hope this will  improve your customer experience by making it easier and faster to get in  touch with us.

5月初至5月中旬，我们很高兴向您介绍新的客户支持平台。我们希望通过更容易更快地与我们联系从而改善您的客户体验。

This new system will allow you to:

这个新系统将允许您进行以下操作：

• Reply directly to our notifications from your preferred email       address. No more “do not reply” emails

• 直接从您首选电子的邮件地址通知我们。不再有“无回复”电子邮件

• Sign in to WERCSmart and the support center simultaneously (this       feature will be implemented in late June)

• 同时登陆WERCSmart和支持中心（此功能将于6月底实施）

• Assign your ticket directly to the team (e.g., regulatory,       accounting etc.) who you think can best help resolve your issue

• 将您的服务请求直接分配给您认为最有助于解决您问题的团队（例如，监管，会计等）

• Add “cc” notations upon creating a new service ticket

• 在创建新的服务请求时添加“cc”记号

• Access instant existing solutions instead of waiting for       ticket reply

• 访问即时现有的解决方案而不是等待请求答复

• Submit a ticket directly from your preferred email address

• 直接从您首选的电子邮件地址提交服务请求

• Find support resources 24/7 in the new solutions area

• 在新的解决方案领域中每天24小时提供资源支持

• Maintain a ticket/email history in a secure area

• 在安全区域保留服务请求/电子邮件的历史记录

Our phone support telephone number will  remain the same.  However, please be advised that emails and tickets  created in the current system will not transfer to this new system.  We  will notify you a few days prior to the new system launch date. 

我们的电话支持号码将保持不变。但是，请注意，在当前系统中创建的电子邮件和服务请求将不会转移到此新系统。我们将在新系统启动的前几天通知您。

We appreciate your cooperation during  this transition period and hope you find an improvement in your customer  support experience. 

感谢您在此过渡期间的合作并希望您在客户支持体验方面有所改进。