Coming Attractions for May 2017 - WERCSmart Support Tool Changing!

2017年5月焦点-WERCSmart客服帮助工具将更改！

   
We're excited to  introduce to you our new Customer Support platform coming in early to  mid-May. We hope this will improve your customer experience by making it  easier and faster to get in touch with us.

5月初至5月中旬，我们很高兴向您介绍新的客户支持平台。我们希望通过更容易更快地与我们联系从而改善您的客户体验。

 
This new system  will allow you to:

这个新系统将允许您进行以下操作：

Reply directly to our notifications  from your preferred email address. No more “do not reply” emails

直接从您首选电子的邮件地址通知我们。不再有“无回复”电子邮件

Sign in to WERCSmart and the support center simultaneously (this feature will be implemented in late June)

同时登陆WERCSmart和支持中心（此功能将于6月底实施）

Assign your ticket directly to the team (e.g., regulatory, accounting etc.) who you think can best help resolve your issue

将您的服务请求直接分配给您认为最有助于解决您问题的团队（例如，监管，会计等）

Add “cc” notations upon creating a new service ticket

在创建新的服务请求时添加“cc”记号

Access instant existing solutions instead of waiting for ticket reply

访问即时现有的解决方案而不是等待请求答复

Submit a ticket directly from your preferred email address

直接从您首选的电子邮件地址提交服务请求

Find support resources 24/7 in the new solutions area

在新的解决方案领域中每天24小时提供资源支持

Maintain a ticket/email history in a secure area

在安全区域保留服务请求/电子邮件的历史记录

Our phone support  telephone number will remain the same.  However, please be advised that  emails and tickets created in the current system will not transfer to this  new system.  We will notify you a few days prior to the new system  launch date. 

我们的电话支持号码将保持不变。但是，请注意，在当前系统中创建的电子邮件和服务请求将不会转移到此新系统。我们将在新系统启动的前几天通知您。

We appreciate your  cooperation during this transition period and hope you find an improvement in  your customer support experience. 

感谢您在此过渡期间的合作并希望您在客户支持体验方面有所改进。